RETURN POLICY
We stand behind the beauty and craftsmanship of the fine jewelry we create however should you be dissatisfied with your purchase we offer a full refund within 14 days of the date you purchased the item. If for any reason you want to return the item you purchased please contact us at 212-354-3677 and request a Return Merchandise Authorization code, please be advised packages without an authorization number are subject to refusal and returned to sender. Return Merchandise Authorization codes cannot be requested or issued via email. You have 14 calendar days from the date your purchase was made to request this return code, after this time we can only offer a store credit for returned items.
INSTRUCTIONS FOR RETURN
· Please call us at 212-354-3677 to request your Return Merchandise Authorization number, when calling specify which item was purchased and your name or the name of the person who made this purchase.
· Package your return carefully. Please use the manner in which we originally sent you the item as a guide to repackaging your return. Do not use shipping envelopes of any kind as they offer very little protection while in transit and any damage that may occur during shipping will adversely affect your return.
· Include all item sent with your purchase such as jewelry boxes and appraisals. Any items missing from your return are subject to a replacement charge deducted from the total amount of your return.
· Please address the return package as follows:
M. A. Design Corp.
55 W. 47th St.
Suite 1180
New York, NY 10036
Please do not write words like “diamonds” or “jewelry” anywhere on the package as this only invites theft. Also mark your package with the return number in a conspicuous manner, packages without a visible return number are subject to refusal. Remember to insure your package against loss during delivery. We cannot be responsible for lost packages that were not properly insured. Under no circumstanses do we reimburse return shipments, any return shipping is done so at the customers expense.
TIPS FOR RETURNING YOUR ITEM
We suggest using the United States Post Office’s registered and insured mail for return shipping. This is the safest and most cost effective means for shipping your return. We discourage using carriers like USP or FedEx as their shipping insurance costs tend to be very high. Package your return safely, the Post Office offers shipping materials at low or no cost. Make sure your item is secure within the package to prevent damage during shipping. It is very important to record all tracking information, if an item is missing during the return shipping it is the customer's responsibility to locate the package. If an item is determined to be lost it is also the customer’s responsibility to file any insurance claims with the shipping company and any money received from such a claim will be considered a refund. Do not underinsure your return for this reason.
Refunds will be issued either as a credit back to the card used for the original purchase or as a company check, this decision will be made at the time we are ready to release payment and is done at our sole discretion. Any checks issued will be drawn in the name of the customer who made this purchase, we cannot issue checks to any third party for any reason.
TERMS AND CONDITIONS
LIMITED LIFETIME WARRANTY
M. A. Jewelry Designs Corp. is a full service jewelry store and we offer a lifetime warranty on all our creations ensuring your jewelry stays beautiful for the life you own it. We offer to replace any of the side diamonds in your jewelry at absolutely no charge. Please follow the same instructions on the return policy for shipping your item to us. Resizing of rings is also included in this offer and all items repaired by us will be polished to new condition so it will never look old or dull. This offer applies to jewelry purchased from the M. A. Jewelry Designs, Corp. website and is subject to change without advance notice to the customer. Jewelry that shows visible signs of abuse is not subject to this policy and can be repaired at a reduced fee. M. A . Jewelry Designs does not guarantee or offer to replace any center diamonds.
PAYMENTS AND SHIPPING
We accept all major credit cards (Visa, MasterCard, American Express and Discover) either over the telephone or through the ‘buy now’ system on our site. Customers using the ‘buy now’ feature will be redirected to either the Paypal® or Authorize.Net® websites for secure payment processing. It is not necessary to have a PayPal® account to purchase items with this method. Transactions taken through the Authorize.Net® system will appear on the customer's statement as AAA Diamonds, Corp. Payments made through either the PayPal® or Authorize.Net® systems before 6:00 PM EST will be processed the same day, orders taken after this time will be processed the following business day. Orders received on a Friday after 6:00 PM EST or on Saturday and Sunday will be processed on the following Monday. Please note that most of our items are made to your order, this requires up to three business days to manufacture the item and prepare it for shipping. Items that are in stock at the time your order is processed can be shipped the same day otherwise it will be shipped the next day. For all orders over $1,000 we offer free shipping within the United States, for orders under $1,000 we offer standard shipping via UPS™ 2nd Day Air for $30 and UPS™ Ground shipping for $15. Guaranteed Overnight delivery through UPS™ is $40 and can be requested when placing the order, by selecting this service you are paying for Overnight shipping from the day your item is ready to be shipped. We can and do ship worldwide for a fee of $75 and the preferred method of shipping is through the UNITED STATES POSTAL SERVICE™. We will inform the customer if there are any restrictions placed on jewelry shipments to your respective country. Any taxes or tariffs associated with the shipment are the sole responsibility of the recipient, M. A. Jewelry Designs has no control over this and packages not received from a failure to pay tariffs are not a condition of refund. The international shipping fee is not negotiable and cannot be waived for any reason. The preferred method of shipment is UPS™, all shipments will require a signature so please make the proper arrangements to receive your package. FedEx™ is an alternative mode of shipping and can be requested by the customer however additional fees apply. A tracking number for your shipment will be provided after the shipment is picked up by the carrier and will be sent to the email address you provided with your order. M. A. Jewelry Designs cannot ship packages to P.O. boxes. Under no circumstances can orders be received from or shipped to Singapore, Malaysia and Thailand due to a high incidence of fraud or any African country due to a continent wide restriction on jewelry import.
SALES TAX
Sales tax must be applied to all products received within the state of New York. The current sales tax rate is 8.875%. Items shipped outside of New York are not subject to sales tax.
APPRAISAL
All engagement rings or bridal sets with a center diamond purchased from M. A. Jewelry Designs will come with an independent appraisal for your insurance needs. This report will include information about the quality of your center diamond as well as information on the mounting and any diamonds that may be in the ring with an estimated retail replacement value. The purpose of this appraisal is for the customer’s insurance coverage and replacement needs and is complimentary with your purchase. For all other items this independent appraisal can be acquired for $45 at the customer’s request. Please be aware that M. A. Jewelry Designs or the individual appraiser we contract cannot be held responsible if a customer’s insurance company decides for any reason to reject the appraisal for insurance coverage nor can we be held responsible for errors of information on the appraisal. We cannot provide appraisals on semi-mountings (rings without center diamonds) as insurance companies will not accept them. Replacement reports are available for a fee. Please call for more information about obtaining a replacement report.
PRIVACY POLICY
This website uses temporary internet files also known as cookies to record each visitor to our website. This allows us to track new and return users to the site as well as diagnose potential problems with the website server. These cookies also allow you to utilize the shopping cart feature, if your computer is configured to not accept these cookies the shopping cart may not work. These cookies are not malicious and are programmed to self delete in 30 days from the date of your last visit to this site. Your privacy is of great concern to us. We do not sell personal information associated with any customer to other organizations.
ORDER CANCELLATION
We generally process orders taken through the 'buy now' feature on this website on the following business day the order was received, orders received after 6:00 PM EST Friday and weekends will be processed the following Monday barring any major holidays. We ask that if you intend on cancelling your order that you contact us preferrably by telephone within 48 hours of the time the order was placed to effectively stop your order from being shipped. Orders cancelled after 48 hours may be subject to a cancellation fee depending on the status of the order. Orders cancelled after an item is shipped are subject to charges associated with the cost of shipping and will be deducted from the total amount being returned. M.A. Jewelry Designs, Corp. reserves the right to cancel an order for any reason with all funds being returned to the customer in the manner they were received.
TYPOGRAPHICAL ERRORS
M. A. Jewelry Designs is not responsible for any errors of information on our website. We reserve to the right to refuse or cancel an order if it is determined the price listed was in error with any and all funds being returned in the manner they were received. Items added to the site that have not yet been priced will be marked as "$0.00". Orders received either over the phone or on the 'buy now' feature for these items will be refused.
LIMITATION OF LIABILITY
M. A. Jewelry Designs Corp. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. Purchaser agrees that this Agreement will, for all intent and purposes, be governed by and interpreted in accordance with the laws of New York as applied to contracts entered into and to be performed entirely in the state of New York, without regard to conflicts of law provisions. Purchaser agrees that any dispute arising out of this Agreement may be addressed by binding arbitration at M. A. Jewelry Designs Corp.’s sole discretion. Purchaser agrees that in the absence of arbitration, any suit or proceeding arising out of or relating to this Agreement shall be commenced exclusively in state court in New York City, New York, and that Purchaser irrevocably submits to the exclusive jurisdiction and venue of such courts. If allowed by law, all parties using the site or purchasing products from M. A. Jewelry Designs Corp. agree not to bring any legal action on any legal theory against M. A. Jewelry Designs Corp. more than one year after the date of the applicable invoice except for actions arising out of longer warranties offered by M. A. Jewelry Designs Corp.
COPYRIGHTS
All images and text information are the sole property of M. A. Jewelry Designs Corp. and may not be reproduced, distributed or displayed in any manner. This site is under copyright protection in the United States and unauthorized use of the images and materials on this site are strictly prohibited.
This policy is subject to change without notice. Last ammended 12/10/09