RETURN POLICY
We stand behind the beauty and craftsmanship of the fine jewelry we create however should you be dissatisfied with your purchase we offer a full refund within 30 days of the date your item was shipped. If for any reason you want to return the item you purchased please contact us at 1-888-613-7822 or 212-354-3677 and request a Return Merchandise Authorization code, please be advised packages without an authorization number are subject to refusal and returned to sender. Return Merchandise Authorization codes cannot be requested or issued via email. You have 30 calendar days from the date your purchase was shipped to request this return code, after this time we can only offer a store credit for returned items.
INSTRUCTIONS FOR RETURN
· Please call us at 1-888-613-7822 or 212-354-3677 to request your Return Merchandise Authorization number, when calling specify your name and which item was purchased. FOR SECURITY REASONS ONLY THE PERSON NAMED ON OUR RECORDS AS THE PURCHASER CAN REQUEST THE RMA NUMBER.
· Package your return carefully. Please use the manner in which we originally sent you the item as a guide to repackaging your return. Do not use shipping envelopes of any kind as they offer very little protection while in transit and any damage that may occur during shipping will adversely affect your return.
· Include all item sent with your purchase such as jewelry boxes and appraisals. Any items missing from your return are subject to a replacement charge deducted from the total amount of your return.
· Please address the return package as follows:
M. A. Design Corp.
55 W. 47th St.
Suite 1180
New York, NY 10036
Please do not write words like “diamonds” or “jewelry” anywhere on the package as this only invites theft. Also mark your package with the return number in a conspicuous manner, packages without a visible return number are subject to refusal. Remember to insure your package against loss during delivery. We cannot be responsible for lost packages that were not properly insured. Under no circumstances do we reimburse return shipments, any return shipping is done so at the customer's expense.
TIPS FOR RETURNING YOUR ITEM
We suggest using the United States Post Office’s Priority Mail for return shipping. It is mandatory that your return package be insured for the full purchase price and we strongly recommend adding signature confirmation service. Package your return safely, the Post Office offers shipping materials at low or no cost. Include a note with the purchaser's name or a printout of your order page to prevent any delays in processing your return. Make sure your item is secure within the package to prevent damage during shipping. DO NOT REUSE THE BOX WE SENT YOUR ITEM IN OR USE A SHIPPING ENVELOPE OF ANY KIND! Used boxes and shipping envelopes can be a reason an insurance claim is denied. It is very important to record all tracking information, if an item is missing during the return shipping it is the customer's responsibility to locate the package. If an item is determined to be lost it is also the customer’s responsibility to file an insurance claim with the shipping company, any money received from such a claim will be considered a refund. Do not under insure your return for this reason. Missing packages that were not properly insured cannot be refunded, M. A. Jewelry Designs cannot be held responsible if a return shipment was not insured or if an insurance claim is denied by the shipper.
SECURITY TAG
ALL returns must be received in new and unworn condition, to ensure this a security tag is attached to all items shipped. This tag is designed to prevent "wear and return" sales and employs tamper evident features. This tag does not contain any pricing information and should not affect the item for trail wear purposes, it must remain intact if the customer intends on returning the item for any type of refund. Any returned items with a damaged (tamper evident seal is broken) or missing tag will be subject to a 15% restocking fee deducted from the amount being returned.
ITEMS THAT ARE NOT RETURNABLE
We accept and issue refunds only for items that meet the "new and unworn" conditions as stated earlier. Items that have been resized by another jewelry store, items that have had center stones set and/or removed and items that have been engraved at the request of the customer by either M. A. Jewelry Designs or another jewelry store cannot be return for a refund of any kind. We will also refuse refunds to individuals attempting to commit fraud by returning empty boxes or duplicate items not purchased from M. A. Jewelry Designs. Items determined to be ineligible for refund are returned to the customer.
LATE RETURNS
Any items received after the 30 return period will be subject to a store credit regardless if the customer contacts us for the RMA number within the 30 days.
PLATINUM ORDERS
All orders for items in platinum will be subject to a 15% restocking fee should the item be returned.
Refunds are issued as a credit back to the card used in the original purchase and can be issued up to 90 days after the date of purchase. In the event we cannot return the funds to the credit card a company check will be drawn in the name of the cardholder and mailed to the address where the item was received. We cannot issue refund checks to any third party for any reason regardless of original purchaser consent. We normally process refunds within a week of the items arrival, refunds are issued in the order they are received, delays in processing a refund may include banking holidays, funds holds or additional processing of the item after return. Expedited shipping (overnight service) charges or international shipping fees are not refundable.
The return policy listed above is merely a guideline for return shipping, it is up to the individual customer to decide how their return should be shipped. We do not reimburse return shipping, either for refund or repair, for any reason. The responsibility of return shipping is the solely the shipper's and they are encouraged to follow this suggested set of instructions.
RETURN SHIPMENTS FOR REPAIR
Please call us at 1-888-613-7822 or 212-354-3677 for instructions before shipping your item for repair. Due to new insurance regulations we can no longer provide pre-printed return labels, customers need to be aware that the insurance burden for any return shipments falls on the legal owner of the item.
TERMS AND CONDITIONS
LIMITED LIFETIME WARRANTY
M. A. Jewelry Designs Corp. is a full service jewelry store and we offer a lifetime warranty on all our creations ensuring your jewelry stays beautiful for the life you own it. We stand the quality and craftsmanship of the jewelry we create and offer to replace any round cut side diamonds in your ring 0.05 ct. (avg. 2.4mm) or smaller in size. Fancy cut diamonds such as princess, pear, marquise, trillion, etc. or round side diamonds larger than 0.05 ct. are not included in this policy but can be replaced at market value. This offer applies to jewelry purchased from the M. A. Jewelry Designs, Corp. website and is subject to change without advance notice to the customer. Jewelry that shows visible signs of abuse is not subject to this policy and can be repaired at a reduced fee. M. A . Jewelry Designs does not guarantee or offer to replace any center diamonds.
PAYMENTS AND SHIPPING
We accept all major credit cards (Visa, MasterCard, American Express and Discover) either over the telephone or through the ‘buy now’ system on our site. Customers using the ‘buy now’ can select either the PayPal® or Authorize.Net® systems for secure payment processing. It is not necessary to have a PayPal® account to purchase items with this method. Transactions taken through the Authorize.Net® system will appear on the customer's statement as AAA Diamonds, Corp. Payments made through either the PayPal® or Authorize.Net® systems before 6:00 PM EST will be processed the same day, orders taken after this time will be processed the following business day. Orders received on a Friday after 6:00 PM EST or on Saturday and Sunday will be processed on the following Monday. Please note that most of our items are made to your order, this requires up to three business days to manufacture the item and prepare it for shipping. Items that are in stock at the time your order is processed can be shipped the same day otherwise it will be shipped the next day. For all orders over $1,000 we offer free shipping within the United States, for orders under $1,000 we offer standard shipping via FedEx™ 2nd Day Air for $19.99 and FedEx™ Express Saver (3 day) shipping for $9.99. Guaranteed Overnight delivery through FedEx™ is $49.99 and can be requested when placing the order, by selecting this service you are paying for Overnight shipping from the day your item is ready to be shipped. The preferred method of shipment is FedEx™ and all shipments will require a signature so please make the proper arrangements to receive your package. A tracking number for your shipment will be provided after the shipment is picked up by the carrier and will be sent to the email address you provided with your order. M. A. Jewelry Designs cannot ship packages to P.O. boxes.
TRACKING INFORMATION
A tracking number will be provided when your order is shipped. When placing your order it is important to provide us with a valid email address and a contact telephone number so the tracking information can be provided to you automatically. If you cannot provide us with this contact information you can feel free to call us for your tracking number. We cannot be held responsible for non receipt of automated notifications. For customers who return items for repair a tracking number is provided by request. Please call or email for a return shipment's tracking number.
INTERNATIONAL SHIPPING
We can and do ship worldwide for a flat fee of $75. Customers receiving packages outside of the United States must pay for the shipping, orders received from international addresses that did not pay the fee cannot be shipped until the fee has been received. ALL INTERNATIONAL ORDERS MUST INCLUDE A CONTACT TELEPHONE NUMBER FOR THE SHIPPING MANIFEST. Any customs fees are the sole responsibility of the recipient, failure to pay the customs fee is not a condition of return and the recipient will be liable for all return shipping costs. We do our best to keep informed of any restrictions involved for shipping finished jewelry to your respective country. If an item cannot be shipped due to a restriction the customer will be notified and the order will be refunded. Under no circumstances can orders be received from or shipped to St. Lucia, Singapore, Malaysia, Indonesia, Hong Kong and Thailand due to a high incidence of fraud or to any African country due to a continent wide restriction on finished jewelry import. Australia, Russia and France do not allow finished jewelry import from the United States.
SPECIAL ORDERS
M. A. Jewelry Designs is a full service jewelry manufacturer capable of making anything you can imagine and we can do this for our customers as a "special order". A SPECIAL ORDER IS DEFINED AS AN ITEM THAT DOES NOT APPEAR ON OUR WEBSITE OR AN ITEM THAT HAS BEEN MODIFIED FROM ITS ORIGINAL FORM AT THE CUSTOMER'S REQUEST. Special order items cannot be returned for a refund, we offer to exchange this purchase within 30 day of receipt. The customer will be made aware that an order is not returnable under these terms prior to any transaction and a written confirmation from the customer acknowledging these terms must be received before we can proceed with an order.
SALES TAX
Sales tax must be applied to all products received within the state of New York. The current sales tax rate is 8.875%. Items shipped outside of New York are not subject to sales tax.
APPRAISAL
All engagement rings or bridal sets with a center diamond purchased from M. A. Jewelry Designs will come with an independent appraisal for your insurance needs. This report will include information about the quality of your center diamond as well as information on the mounting and any diamonds that may be in the ring with an estimated retail replacement value. The purpose of this appraisal is for the customer’s insurance coverage and replacement needs and is complimentary with your purchase. Please be aware that M. A. Jewelry Designs cannot be held responsible if a customer’s insurance company decides for any reason to reject the appraisal for insurance coverage nor can we be held responsible for errors of information on the appraisal. We cannot provide appraisals on semi-mountings (rings without center diamonds) as insurance companies will not accept them. Replacement reports are available for a fee. Please call for more information about obtaining a replacement report.
PRIVACY POLICY
This website uses temporary internet files also known as cookies to record each visitor to our website. This allows us to track new and return users to the site as well as diagnose potential problems with the website server. These cookies also allow you to utilize the shopping cart feature, if your computer is configured to not accept these cookies the shopping cart may not work. These cookies are not malicious and are programmed to self delete in 30 days from the date of your last visit to this site. Your privacy is of great concern to us. We do not sell personal information associated with any customer to other organizations.
ORDER CANCELLATION
We generally process orders taken through the 'buy now' feature on this website on the following business day the order was received, orders received after 6:00 PM EST Friday and weekends will be processed the following Monday barring any major holidays. We ask that if you intend on cancelling your order that you contact us preferably by telephone within 48 hours of the time the order was placed to effectively stop your order from being shipped. Orders cancelled after 48 hours may be subject to a cancellation fee depending on the status of the order. Orders cancelled after an item is shipped are subject to charges associated with the cost of shipping and will be deducted from the total amount being returned. M.A. Jewelry Designs, Corp. reserves the right to cancel an order for any reason with all funds being returned to the customer in the manner they were received.
TYPOGRAPHICAL ERRORS
M. A. Jewelry Designs is not responsible for any errors of information on our website. We reserve to the right to refuse or cancel an order if it is determined the price listed was in error with any and all funds being returned in the manner they were received. Items added to the site that have not yet been priced will be marked as "$0.00". Orders received either over the phone or on the 'buy now' feature for these items will be refused.
LIMITATION OF LIABILITY
M. A. Jewelry Designs Corp. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. Purchaser agrees that this Agreement will, for all intent and purposes, be governed by and interpreted in accordance with the laws of New York as applied to contracts entered into and to be performed entirely in the state of New York, without regard to conflicts of law provisions. Purchaser agrees that any dispute arising out of this Agreement may be addressed by binding arbitration at M. A. Jewelry Designs Corp.’s sole discretion. Purchaser agrees that in the absence of arbitration, any suit or proceeding arising out of or relating to this Agreement shall be commenced exclusively in state court in New York City, New York, and that Purchaser irrevocably submits to the exclusive jurisdiction and venue of such courts. If allowed by law, all parties using the site or purchasing products from M. A. Jewelry Designs Corp. agree not to bring any legal action on any legal theory against M. A. Jewelry Designs Corp. more than one year after the date of the applicable invoice except for actions arising out of longer warranties offered by M. A. Jewelry Designs Corp.
COPYRIGHTS
All images and text information are the sole property of M. A. Jewelry Designs Corp. and may not be reproduced, distributed or displayed in any manner. This site is under copyright protection in the United States and unauthorized use of the images and materials on this site are strictly prohibited.
This policy is subject to change without notice. Last amended 12/10/09